Client's and patient's rights

Patient Ombudsperson

The Patient Ombudsperson provides services to the customers of health care units. The Patient Ombudsperson will assist you when you need advice and information about your rights as a patient in private or public health care.

You can contact the Patient Ombudsperson if, for example, you are dissatisfied with access to treatment or the care or service you have received. If necessary, the Patient Ombudsperson will help you to clarify your problem at the place of treatment.

It is not the task of the Patient Ombudsperson to comment on a patient's diagnosis or treatment content. They will also not comment on whether there has been a medical injury or error in your treatment.

Contact the Patient Ombudsperson in a secure manner by phone or letter. You can ask the Patient Ombudsperson for general instructions and advice by email. Please note that email is not a secure gateway and therefore its use cannot be recommended for sending sensitive data.

Arja Laukka, Iiris Markkanen, Taija Mehtonen, Liisa Takkunen and Marja Urpo work as the Patient Ombudspersons in the Wellbeing Services County of Pirkanmaa.

Contact information

Email: potilasasiavastaava@pirha.fi

Phone: Mon- Thu from 9 to 11, phone number 040 190 9346

Postal address: Potilasasiavastaava, Hatanpäänkatu 3, 33900 Tampere

Objection

If you are dissatisfied with the care or treatment you have received, you may submit an objection. We will respond to the objection and take any necessary corrective measures. The correspondence will not be appended to your patient records.

Objection related to patient care and treatment (pdf)

Social Welfare Ombudsperson

If you are dissatisfied with the service or treatment you have received in the social welfare unit or in the early childhood education and care and need advice on your rights as a client, you can discuss various ways of clarifying the situation with the Social Welfare Ombudsperson. The Social Welfare Ombudsperson is an impartial person who advises on how you as a client can act on behalf of your particular case.

Contact the Social Welfare Ombudsperson in a secure manner by phone or letter. You can ask the Social Welfare Ombudsperson for general instructions and advice by email. Please note that email is not a secure gateway and therefore its use cannot be recommended for sending sensitive data.

Sanna Juurakko and Taija Mehtonen work as the Social Ombudspersons in the Wellbeing Services County of Pirkanmaa.

Contact information

Email: sosiaaliasiavastaava@pirha.fi

Phone: Mon-Thu from 9 to 11, phone number 040 504 5249

Postal address: Sosiaaliasiavastaava, Hatanpäänkatu 3, 33900 Tampere

Objection

Objection pursuant to the Act on the Status and Rights of Social Welfare Clients (pdf)